If you have an outdoor soft play event, it is heavily advised that you have an indoor alternative. Tikes Toybox staff will not set up outdoors during heavy rain, thundering, or lightening which may cause your event set up time to be pushed back. In addition we also reserve the right to cancel your reserved party attendant and you will be required to provide a $150 refundable deposit if you choose to continue with your event. In the case that you still choose to have Tikes Toybox set up for your event, you will not be refunded any monies or discounts for non use of our play equipment due to weather conditions. We highly advise that you reschedule your event for a different day as having your event during a rainy day substantially increases the risk of losing your $150 refundable deposit. No matter the weather condition(s), please note that our play rules are in full effect if you choose to proceed with your outdoor event during adverse weather conditions. If you decide to reschedule your event upon our availability, all monies will be transferred over to your new date and time.   If you choose to cancel your event and not reschedule you will forfeit your non-refundable deposit, however all other monies will be refunded to you (this is ONLY in the case of inclement weather).  If you choose to cancel your event for other reasons, please see our cancelation policy.   

Tikes Toybox will charge a $150 cleaning fee to your card on file if the following has not been adhered to A). Ballpit ball are back in the play area B). No stains, spills, or food are in play area or on play equipment C). Equipment is not to be taken apart or moved without prior approval from Tikes Toybox D). Equipment is dry. Don't worry we have provided a for sure solution to avoid any fees; you can reserve a party attendant for your event at only $50 for 4 hours ($10 each hour after). The Tikes Toybox party attendant will be present making sure your children not only have fun and participate in beneficial play, but to do so safely. The attendant will also be on hand to ensure that Tikes Toybox play area rules are being upheld during your scheduled event. Although it is not mandatory, it is highly advised that you add on an attendant to your event as we understand that as a party host, it's impossible to be in all places at the time same!

If you cancel your event with more than 1 weeks notice prior to your scheduled event, you will forfeit your $50 non-refundable deposit portion however all other monies shall be refunded to you. If you cancel your event with 1 week or less notice of your scheduled event you will forfeit your $50 non-refundable deposit and all of your monies minus our cancelation fee of $50 shall be refunded to you. In the event that you haven't made any other payments towards your owed balance we will charge your card on file $50 for our cancelation fee. If Tikes Toybox cancel your event you will be refunded all monies paid towards your event. Should you need to reschedule your event, you may do so at no additional cost up to 2 times with at least 1 week notice prior to your event. Should you need to reschedule your event with less than 1 week notice or have exceeded your allowable 2 times, you will incur a $50 reschedule fee.

Yes, Tikes Toybox require a $50 deposit. The $50 non-refundable deposit portion is required to secure the date of your event/party, and it will be applied to your final payment.

We 100% understand that normal dirt will occur and we will never abuse this. Our excessive cleaning fee applies in most cases when the playground rules are not followed, examples of this would be food & drink spills, paint stains, dirt from shoes inside of bounce houses and ball pits, gum & candy stuck to equipment, etc. This is applied as we spend a lot of time cleaning, sanitizing, and caring for our equipment so that we can deliver a great experience for your child, when people don't follow the rules and take care of our equipment, it's an inconvenience to everyone. It cost a lot to have to replace our equipment prematurely.

In the event that your venue, park, event space doesn't have an electric outlet you are able to add-on our generator for an additional cost

We will arrive between 45 mins to 2 hours early (depending on your chosen package) to set up the reserved play area. Once we set up, we must complete a walk thru with you to ensure that everything is in clean working condition prior to your party (this protects both of us (pictures will be taken at this time)). Once the walk thru is complete, you will sign off on the rental agreement from. Prior to set up you must complete a liability form. Once we set up the play area, we leave everything to the client so that you may enjoy your event with the privacy of your friends and family only ***please note that once we leave the client becomes liable for any injuries as well as any damage to our equipment. The equipment must be cleared upon our arrival to pickup,* A cleaning fee of $50 will apply if the equipment is excessively dirty

Tikes Toybox will charge $15 for every 10 miles driven outside of the included 10 mile radius for delivery.

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